Booking
Booking Policy
This policy describes the preferred-time request and human email-confirmation process. It is not a live inventory or payment system.
A request is not a confirmed appointment
Submitting the form records a preferred store, treatment and time. Your visit is confirmed only when LANN sends a confirmation email. No customer account or online payment is created.
Human review, no live availability
The website does not read or reserve inventory, staff rosters or live timeslots. A store team reviews requests asynchronously. A requested or suggested time is not held unless and until the store confirms it.
Prices and promotions
Prices are shown in RMB and the website takes no payment. The store confirms the base service price. Summer Promotion 15% eligibility is fixed when the first booking request is successfully submitted. A store-suggested time change keeps that eligibility. After the exclusive cutoff, a customer change to the treatment or duration uses current terms and loses the expired offer.
Suggested times
If the requested time cannot be accepted, the store may email a suggested time. The suggestion is not held. Accepting it supersedes the earlier request and creates a new pending request, which still requires store confirmation and may repeat the same process.
Changes and cancellations
Under the V2 policy, pending or suggested requests may be changed or cancelled through the private link. Once confirmed, online change and cancellation are disabled; contact the store directly. This page remains unavailable while the legacy behavior is active.
Arrival and late release
Please arrive on time. After a booking is confirmed, the store holds the confirmed spot for 15 minutes after the booked time. After that it may be released to other guests. Contact the store as soon as possible if delayed.
Email and private links
Booking receipts, confirmations, suggestions and updates are sent through Resend in the United States only after separate cross-border consent. Keep the management link private. If email cannot be delivered, contact the store; submitting a request alone does not create a confirmed visit.
Information you provide
Provide accurate contact and booking details. Notes should contain only information needed to prepare for the visit and should avoid unnecessary medical or sensitive information. Service suitability can be discussed directly with the store.
Questions
For booking changes after confirmation, contact the selected store using the details on the private booking page. For privacy questions or personal-information rights, email hanson@lannlife.com. Applicable consumer rights are not limited by this operational policy.